Customer Service

Shipping & Delivery: Free Shipping on any order over $15; Under $15 shipping is $2.60; We ship first class with tracking but you may upgrade at checkout.; USPS:; First Class with tracking; Priority Mail; Priority Mail, Insured; Express Overnight; UPS-FEDEX:; Overnight; Second Day; Ground; INTERNATIONAL:; First Class; Priority International; International Express; INSURANCE OPTION:; Available and Charged according to postal fees; LOCATION:; Orders ship from our WEST coast Warehouses, please keep shipping time in mind.

Privacy & Security: PRIVACY:; We do not share or sell ANY and we mean ANY information about our customers to anyone.; SECURITY:; Our cart system and merchant processor is fully encrypted and checked daily for any potential breach in security. We must pass a quarterly full website check - which includes thousands of tests- by the processor to continue accepting credit cards. Rest assured, your data is safe.
Returns & Replacements: 14 DAY RETURNS:; We hope you'll love anything you order from us, but should you need to return, we accept any unused and unworn items for full refund within 14 days.; GUARANTEES:; Our premium charms are guaranteed for LIFE so if they become defective by natural causes, we replace for FREE! Just sent the old charm to us, no questions asked.
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