Is your site safe to shop on?
Our shopping cart system is set up through Storeonlinepro.com who is PCI compliant and VeriSign Secure. They have passed over 4400 requirements to be certified safe for credit card processing. We also underwent testing to be sure our ISP is PCI compliant.
Therefore, DogGoneCharming.com offers the highest levels of protection and secure encryption available. There are certificates that are displayed throughout our store, and also during checkout that you can click on to verify our site is tested weekly and that the certificates are current. Please see photos of the certificates below.
Which animal rescues do you donate to?
We donate to a variety of animal rescues, including our local animal shelters. Most are listed on our links page. please visit it to see some of the fine groups we support.
What type of payments to you accept?
We accept: Visa * MasterCard * AmericanExpress * Checks * Money Orders.
What type of checkout systems do you use? We offer: GoogleCheckout, Paypal, and our own secure PCI compliance shopping cart checkout system.
Do you have a NewsLetter and offer special coupons? Yes, if you register you will be subscribed to our monthly Newsletter.
How long does it take to ship my order?
Provided you did not order custom photo or hand painted items, orders usually ship within 24 hours, but no later than 48 hours. If there are any problems, such as a credit card issue or back ordered items, you will be contacted by email or phone.
What is your shipping policy?
We offer Free first class shipping on all jewelry purchases over $30.
During checkout, you will be able to select from variety of shipping methods:
First class
Priority Mail
Express Mail
UPS over night
UPS second day
UPS ground
Do you have a customer service department?
Yes, please send any inquiries to service@doggonecharming.com, or you may phone us at 866-774-7934.
What guarantees do you offer:
We guarantee our premium italian charms for life, with no questions asked! We stand behind all our other products & jewelry and will replace/refund any item if it is defective within 30 days of purchase.
Do you require an RMA (return authorization number) to make a return? At this time, no. Please return with a trackable method, however.
This site is PCI certified, and has passed over 4400 security requirements to display these certificates.
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